Frequently asked questions
Fans
Artists
Getting started
What is Backstage+?
Backstage+ gives you exclusive access to behind-the-scenes content from live tours: rehearsals, backstage clips, and personal moments captured by the artist and shared directly with you.
How do I unlock a tour?
You unlock an artist’s tour by purchasing a pass. There are two ways to do this:
• Go straight to their Backstage+ page via a link in their bio, ticket confirmation, or socials.
• Or browse artists and tours directly on the Discover page.
Soon, you’ll also be able to add Backstage+ at checkout on major ticketing platforms.
What kind of content do I get?
Rehearsal footage, backstage clips, tour bus moments, pre-show rituals, and post-show reflections. It's raw, personal content you won’t see on socials. All exclusive to Backstage+.
Do I need an account?
Yes. Just set up a free account to get started. Once you’ve got one, you can unlock any tour drop.
Forgot your password?
No problem, just use the Forgot Password link to reset it, or head to your My Account page and select Change Password.
Is there a Backstage+ app?
Not yet. But pro tip: You can add Backstage+ to your phone’s home screen so it works just like an app, instant access with a single tap.
Access & Viewing
How do I access content?
After you purchase access to a tour, you’ll receive a unique license key by email. In most cases, your key is applied automatically right after checkout — just click Activate Tour Access and your tour unlocks.
Once activated, the tour will appear in My Library.
If you ever need to enter a key manually, you can:
Go to your My Account page and paste it into the Add License Key box
Or click Activate License in the site footer
If you ever need to find one of your license keys, you can:
Go to your My Account page and click My Orders under Orders & Licenses
What is a license key?
A license key is your unique proof of purchase for a tour.
Right after checkout, your license key is applied automatically on the Activate License page, just click “Activate Tour Access” and your tour unlocks.
You’ll also receive the license key in your order confirmation email, and you can always retrieve it later under Orders & License (accessible via My Account).
Example license key: XXXX0000-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Can I rewatch the content?
Yes. Once you unlock a tour, it’s yours to stream anytime. Artists will keep posting throughout the tour, and you’ll get it all like a digital scrapbook.
Can I download content?
No. Content is streaming-only. Once you unlock a tour, you can rewatch it anytime, but it isn’t downloadable or shareable.
Is Backstage+ available worldwide?
Yes. As long as you have a credit or debit card, you can access Backstage+ from anywhere.
Payments
How will charges appear on my bank statement?
Payments will show as “Backstageplus – Lemon Squeezy” (our secure payment partner, powered by Stripe).
What payment methods can I use?
You can pay with any major credit or debit card. Prices are shown in USD, but your bank may convert the charge to your local currency.
What if I want a refund?
All purchases are final since access is delivered instantly. If you experience a technical issue that prevents you from accessing content, email support@backstageplus.io or use live chat and we’ll help fix it.
Privacy & Accounts
Is my data private?
Yes. Your payment details are handled securely by our payment partner (Lemon Squeezy, powered by Stripe) and are never shared with artists. Backstage+ may provide artists with broad audience insights, but your personal billing information always stays private.
Can I delete my account?
Yes. Just email support@backstageplus.io or message us on live chat and we’ll close your account for you.
Support
Need help?
Contact us anytime at support@backstageplus.io or via live chat on the site.
Getting started
What is Backstage+?
A private space to share behind-the-scenes moments from your tour with paying fans and earn from it.
How does it work?
Upload exclusive videos, photos, or audio to your Backstage+ page. Fans unlock access for a set fee, and you keep the majority of the revenue.
Do I need to sign a contract?
No long-term commitments. You’ll just agree to our Creator Terms when you sign up. They cover things like payouts, privacy, and content rights. You can join, try it out, and leave anytime.
Content & Posting
What should I post?
Share candid moments your fans never get to see: backstage videos, rehearsal takes, tour bus antics, pre-show rituals, and post-show reflections. Short, authentic clips work best.
Just avoid anything illegal, harmful, or that infringes on someone else’s rights. Backstage+ is all about safe, personal, behind-the-scenes access.
Can my team upload for me?
Yes. Anyone you designate and give login access to can upload content to your Backstage+ portal on your behalf.
What about rights to my content?
You own everything. Backstage+ just provides a secure, fan-only space to share it, and a license to host and deliver it to your fans.
Will this clash with my socials or other platforms?
No. This is for exclusive, paid content that lives alongside your public social media. Think of it as a premium fan club your followers can join.
Earnings
How much will I earn?
Artists receive 80% of Net Revenue from fan payments. Net Revenue means what Backstage+ actually receives after payment processor fees, refunds, and taxes are deducted.
How much should I charge for my tour?
It’s up to you, but most tours are priced between $10–$20 for fans to unlock. A good rule of thumb is around 20–30% of your average ticket price, that way it feels accessible to fans while reflecting the value of exclusive content.
For example: if tickets to your show are $60, pricing your Backstage+ tour at $12–$18 is a sweet spot.
Payouts & Taxes
How do payouts work?
We pay Artist earnings once a month. Payouts are made within 30 days after the end of each calendar month, as long as your balance is at least $20. If you’ve earned less than that, your balance rolls over to the next month.
Payments are sent by PayPal, Wise, or another secure method we provide.
Do I need to handle my own taxes?
Yes. Like any income, you’re responsible for reporting your Backstage+ earnings in line with your local tax laws.
Support
What if I need help?
Our artist support team is on hand to get you set up, answer questions, and make sure your page looks and feels exactly how you want. Email: artists@backstageplus.io or use live chat on the site.
Fans
Artists
Getting started
What is Backstage+?
Backstage+ gives you exclusive access to behind-the-scenes content from live tours: rehearsals, backstage clips, and personal moments captured by the artist and shared directly with you.
How do I unlock a tour?
You unlock an artist’s tour by purchasing a pass. There are two ways to do this:
• Go straight to their Backstage+ page via a link in their bio, ticket confirmation, or socials.
• Or browse artists and tours directly on the Discover page.
Soon, you’ll also be able to add Backstage+ at checkout on major ticketing platforms.
What kind of content do I get?
Rehearsal footage, backstage clips, tour bus moments, pre-show rituals, and post-show reflections. It's raw, personal content you won’t see on socials. All exclusive to Backstage+.
Do I need an account?
Yes. Just set up a free account to get started. Once you’ve got one, you can unlock any tour drop.
Forgot your password?
No problem, just use the Forgot Password link to reset it, or head to your My Account page and select Change Password.
Is there a Backstage+ app?
Not yet. But pro tip: You can add Backstage+ to your phone’s home screen so it works just like an app, instant access with a single tap.
Access & Viewing
How do I access content?
After you purchase access to a tour, you’ll receive a unique license key by email. In most cases, your key is applied automatically right after checkout — just click Activate Tour Access and your tour unlocks.
Once activated, the tour will appear in My Library.
If you ever need to enter a key manually, you can:
Go to your My Account page and paste it into the Add License Key box
Or click Activate License in the site footer
If you ever need to find one of your license keys, you can:
Go to your My Account page and click My Orders under Orders & Licenses
What is a license key?
A license key is your unique proof of purchase for a tour.
Right after checkout, your license key is applied automatically on the Activate License page, just click “Activate Tour Access” and your tour unlocks.
You’ll also receive the license key in your order confirmation email, and you can always retrieve it later under Orders & License (accessible via My Account).
Example license key: XXXX0000-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Can I rewatch the content?
Yes. Once you unlock a tour, it’s yours to stream anytime. Artists will keep posting throughout the tour, and you’ll get it all like a digital scrapbook.
Can I download content?
No. Content is streaming-only. Once you unlock a tour, you can rewatch it anytime, but it isn’t downloadable or shareable.
Is Backstage+ available worldwide?
Yes. As long as you have a credit or debit card, you can access Backstage+ from anywhere.
Payments
How will charges appear on my bank statement?
Payments will show as “Backstageplus – Lemon Squeezy” (our secure payment partner, powered by Stripe).
What payment methods can I use?
You can pay with any major credit or debit card. Prices are shown in USD, but your bank may convert the charge to your local currency.
What if I want a refund?
All purchases are final since access is delivered instantly. If you experience a technical issue that prevents you from accessing content, email support@backstageplus.io or use live chat and we’ll help fix it.
Privacy & Accounts
Is my data private?
Yes. Your payment details are handled securely by our payment partner (Lemon Squeezy, powered by Stripe) and are never shared with artists. Backstage+ may provide artists with broad audience insights, but your personal billing information always stays private.
Can I delete my account?
Yes. Just email support@backstageplus.io or message us on live chat and we’ll close your account for you.
Support
Need help?
Contact us anytime at support@backstageplus.io or via live chat on the site.
Getting started
What is Backstage+?
A private space to share behind-the-scenes moments from your tour with paying fans and earn from it.
How does it work?
Upload exclusive videos, photos, or audio to your Backstage+ page. Fans unlock access for a set fee, and you keep the majority of the revenue.
Do I need to sign a contract?
No long-term commitments. You’ll just agree to our Creator Terms when you sign up. They cover things like payouts, privacy, and content rights. You can join, try it out, and leave anytime.
Content & Posting
What should I post?
Share candid moments your fans never get to see: backstage videos, rehearsal takes, tour bus antics, pre-show rituals, and post-show reflections. Short, authentic clips work best.
Just avoid anything illegal, harmful, or that infringes on someone else’s rights. Backstage+ is all about safe, personal, behind-the-scenes access.
Can my team upload for me?
Yes. Anyone you designate and give login access to can upload content to your Backstage+ portal on your behalf.
What about rights to my content?
You own everything. Backstage+ just provides a secure, fan-only space to share it, and a license to host and deliver it to your fans.
Will this clash with my socials or other platforms?
No. This is for exclusive, paid content that lives alongside your public social media. Think of it as a premium fan club your followers can join.
Earnings
How much will I earn?
Artists receive 80% of Net Revenue from fan payments. Net Revenue means what Backstage+ actually receives after payment processor fees, refunds, and taxes are deducted.
How much should I charge for my tour?
It’s up to you, but most tours are priced between $10–$20 for fans to unlock. A good rule of thumb is around 20–30% of your average ticket price, that way it feels accessible to fans while reflecting the value of exclusive content.
For example: if tickets to your show are $60, pricing your Backstage+ tour at $12–$18 is a sweet spot.
Payouts & Taxes
How do payouts work?
We pay Artist earnings once a month. Payouts are made within 30 days after the end of each calendar month, as long as your balance is at least $20. If you’ve earned less than that, your balance rolls over to the next month.
Payments are sent by PayPal, Wise, or another secure method we provide.
Do I need to handle my own taxes?
Yes. Like any income, you’re responsible for reporting your Backstage+ earnings in line with your local tax laws.
Support
What if I need help?
Our artist support team is on hand to get you set up, answer questions, and make sure your page looks and feels exactly how you want. Email: artists@backstageplus.io or use live chat on the site.